Building Trust in AI-Powered Software with Jeff Watkins

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What does trustworthy AI look like when its behavior isn't deterministic? This conversation connects practical software delivery decisions with their wider impact on users and society. Topics include: - Bridging AI's trust gap through evaluations, guardrails, monitoring and clear routes to human intervention. - Planning for mistakes with reversible actions and compensating transactions. - Why faster code generation can shift bottlenecks to problem framing, testing, release and maintenance. - Managing token costs and communication overhead in agentic workflows. - Protecting user experience through research and testing rather than treating more features as more value. - Digital sovereignty, AI regulation and the case for collaboration and federated infrastructure. - Digital inclusion across connectivity, age and socioeconomic circumstances. Jeff's closing takeaway: engineers should take more interest in the humanities to better understand the people and societies their systems affect.

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